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Store Policy

 We at Greenhaus Plant Co. are committed to providing our customers with the highest quality flowers and exceptional customer service. In order to ensure the satisfaction of all of our customers, we have established the following store policies:

  1. Delivery Policy: We offer free delivery within the Austin, Texas area only. Deliveries will be made to the address provided at the time of purchase. If there is no one available to receive the delivery, the flowers will be left at the front door or with a neighbor, if requested. If the delivery address is incorrect or incomplete, we will make every effort to contact the customer and correct the address. However, if we are unable to deliver the flowers, the customer will be responsible for any additional delivery charges.

  2. Order Cancellation Policy: Orders can be cancelled within 12 hours of placement without any penalty. If an order is cancelled after 12 hours, a 50% cancellation fee will apply. Orders that have been processed and shipped cannot be cancelled.

  3. Return and Refund Policy: Our flowers are perishable products and cannot be returned or refunded. However, if you are not satisfied with your purchase, please contact us within 24 hours of receipt and we will do our best to resolve the issue.

  4. Product Substitution Policy: We strive to provide the freshest flowers possible. However, due to the nature of flowers, it may be necessary to substitute certain flowers with similar varieties. We will always strive to maintain the integrity of the original design and color scheme.

  5. Privacy Policy: We respect the privacy of our customers and will not share or sell any personal information to any third party. We may use your personal information to contact you about your order or to send you special offers and promotions.

By placing an order with us, you are agreeing to our store policies. If you have any questions or concerns, please contact us at greenhausplantcompany@gmail.com or call us at 240-715-855. We appreciate your business and look forward to serving you in the future.

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