DELIVERY & RETURNS
Delivery Policy for GREENHAUS PLANT CO.
At GREENHAUS PLANT CO., we understand that timely delivery is essential when it comes to sending flowers and other gifts. That's why we are proud to offer free delivery within the city of Austin.
Free Delivery: All orders placed within the city limits of Austin, Texas, will qualify for free standard delivery.
Delivery Area: We currently only offer delivery within the city of Austin, Texas. If the recipient's address is outside of our delivery area, we will contact you to arrange for an alternative delivery solution or to cancel the order and issue a refund.
Delivery Time: Our standard delivery time is between 9:00 AM and 7:00 PM. We cannot guarantee specific delivery times, but we will do our best to accommodate your requests.
Incorrect Address: It is the responsibility of the customer to provide accurate recipient information, including name, address, and telephone number. If an incorrect address is provided, GREENHAUS PLANT CO. will make every effort to correct the error, but is not responsible for any delay or non-delivery that may occur.
Signature Requirement: A signature may be required upon delivery, depending on the value of the order. If a signature is required, the driver will make three attempts to obtain a signature before returning the order to our store.
Returns and Refunds: We take great pride in the quality of our products and we hope that you are completely satisfied with your purchase. In the unlikely event that you are not, please contact us within 24 hours of delivery and we will do our best to rectify the situation.
By placing an order on our website, you confirm that you have read and agreed to our delivery policy.
In compliance with legal standards, this policy is subject to change without notice.